/ Careers / Subscription & Revenue Operations Specialist

Subscription & Revenue Operations Specialist

Full-Time
Finance
India

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

ROLE OVERVIEW

This role is critical to ensuring accurate subscription management, timely renewals, revenue optimization, and exceptional customer communication. You will act as the operational backbone of our subscription business — managing upgrades, renewals, billing accuracy, retention initiatives, and customer lifecycle coordination.

You will work closely with Sales, Finance, Support, and Fintech Payment Teams to ensure smooth subscription operations and minimize revenue leakages.

RESPONSIBILITIES

Subscription Lifecycle Management

  • Manage subscription activations, upgrades, downgrades, cancellations, and renewals
  • Ensure billing accuracy and subscription plan alignment
  • Monitor trial conversions and onboarding billing transitions
  • Convert customers to long-term and annual plans

Revenue & Retention Operations

  • Proactively track renewals and prevent churn
  • Execute structured renewal and retention campaigns
  • Identify upsell and cross-sell opportunities (new modules, plan upgrades)

Billing & Financial Coordination

  • Review and update billing information
  • Handle Statements of Account (SoA) and billing-related queries
  • Coordinate with payment gateway partners on subscription collections

Data & Reporting

  • Maintain and update subscription KPI dashboards
  • Track churn rate, renewal rate, and conversion metrics
  • Ensure subscription database accuracy and compliance
  • Maintain structured documentation of subscription processes

Customer Communication

  • Handle subscription-related customer queries via email and calls
  • Provide proactive alerts and follow-ups

QUALIFICATIONS

  • 2–5 years experience in SaaS subscriptions, billing, revenue operations, or customer success
  • Strong communication skills (written and verbal)
  • Customer-facing experience
  • High attention to detail and process discipline
  • Strong proficiency in MS Excel / Google Sheets
  • Comfortable working in cross-functional teams
  • Ability to work in a fast-paced, target-driven environment

What We’re Looking For

  • Proactive problem-solver
  • Process-oriented and analytical
  • Revenue-minded with customer empathy
  • Strong ownership mindset
  • Ability to identify inefficiencies and improve systems

Apply now

Start your Sapaad journey










    CV / Resume

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    Team's growth stories

    Clint Floyd

    I’ve been a part of Sapaad’s growth from its inception into the incredibly strong product it is today, and I’m proud to see that it’s still evolving!

    I’ve gained so much at Sapaad, from product design to the intricacies of the F&B industry, and I’ve grown both professionally and personally. Most importantly, I’ve learned how important it is to do work you’re proud of, and my work at Sapaad makes me proud.

    Clint Floyd
    Lead Designer
    Dominic Chettiar

    Sapaad has provided me opportunities to learn new things, meet new people, and handle complex projects. The support and the empowerment provided by Sapaad is what motivates me every day to face new challenges and solve customer problems. Sapaad has been an integral part of my life both on a professional and personal front.

    Dominic Chettiar
    Operations
    Jude Jana

    Being part of Sapaad for over 4 years has been nothing short of inspiring! I started my journey as a Product Specialist, and today I proudly serve as Sales Manager across KSA, Qatar, Oman, and Bahrain, a path filled with growth, learning, and incredible teamwork.

    Working at Sapaad has truly been an extraordinary journey! Every day feels meaningful because we’re not just selling a product, we’re helping restaurants grow, solve real challenges, and succeed. What I love most is the energy, the passion, and the genuine care everyone brings to the table.

    Sapaad is a place where ideas matter, passion is celebrated, and people truly make a difference. It’s not just a workplace, it’s a family that inspires me to give my best, grow with purpose, and believe in what we do.

    Jude Jana
    Sales Manager
    Mayel Guevarra

    Sapaad has been a great place for me to grow, take on responsibility, and become more accountable. This company has provided me with a platform to learn, evolve, and constantly evaluate my growth. I’m especially proud that my role has challenged me, not just to create animations, but also to understand the F&B industry more deeply, step up to lead my team, and enjoy real creative freedom. Above all, I’m proud of the work I do here.

    Mayel Guevarra
    Content
    Armie

    I'm so grateful for the trust and support the company has given me as a creative. I’ve learned so much since I started working here, and I feel encouraged to grow and get better every single day. I feel so lucky to work with such amazing teammates who share the same love for food and restaurants.

    Armie
    Senior Copywriter
    Fahmi

    Over my 5 years at Sapaad, I’ve seen how quality is valued at every stage of the product journey. I’ve found Sapaad to be a place that values innovation and empowers its employees with the freedom and support to bring new ideas to the table, which allows us to truly own our roles and focus on building a product of exceptional quality.

    Fahmi
    QA Lead
    Adam

    One of the best things about working at Sapaad is the culture, it truly stands out.

    It’s a place where you can easily approach the leadership team, share ideas, and have open conversations without layers of hierarchy. The environment feels more like a family than a workplace: supportive, collaborative, and filled with people who genuinely care about each other’s success.

    The flexibility of remote work allows us to manage our time efficiently and maintain a healthy balance between work and personal life.

    What makes it even more special is the transparency — no corporate politics, no micromanagement, just mutual trust and respect. You’re empowered to take ownership, make decisions, and grow.

    Truly grateful to be part of a team where the culture itself motivates you to do your best every day.

    Adam
    Business Head