/ Resources / Knowledge Base / Sapaad KDS / If a customer cancels an order, how will my kitchen staff get notified?
If a customer cancels an order, how will my kitchen staff get notified?
If an order has been cancelled on Sapaad Cloud POS, it will automatically be updated on Sapaad KDS 2.0. The order will appear faded with an X on the Kitchen Prep Screen and will have to be bumped off.
On a touch interface, you can tap on the ticket to remove it from the screen.
On a bump interface, you can either click on the ticket or press the corresponding number on the keypad to remove it from the screen.
Did you find this article helpful?
out of people found this article helpful so far
Be the first to provide feedback on this article
Get started with Sapaad today.
Experience our platform in action and discover how it can solve your real challenges. Fill out the form and we'll schedule a personalized demo. No credit card required, cancel anytime.