/ Resources / Knowledge Base / Pricing / What measures does Sapaad take in order to rectify and fix the downtime event?
What measures does Sapaad take in order to rectify and fix the downtime event?
We follow industry best practices to maintain Sapaad’s availability, reliability, and performance.
Our uptime record is 99.999%, and we continuously monitor our systems to prevent downtime before it occurs.
In the event of a service disruption, our team responds immediately to identify the root cause,
restore service, and implement corrective measures to prevent recurrence.
We provide timely updates and full transparency throughout the process via our application status site.
Our focus on reliability and operational excellence is reflected in customer satisfaction, with an NPS score of 88, driven by platform stability, responsiveness, and support quality.
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